Terms & Conditions
The Retreat Costa Rica is a facility for adults only, the minimum age to visit the property is 16 years.
Please find the policies for THE RETREAT COSTA RICA below:
Payment Policy
We will charge the total amount of your reservation once the free cancellation period expires according to our cancellation policy.
Special Policy
Valid only from October 23rd, 2020 to December 19th, 2020
You may cancel your reservation for no charge up to 3 days before arrival. If, after that period, you cancel for any reason, attempt to modify this reservation, or do not arrive on your specified check-in date, your payment will be non-refundable.
Valid only from December 20th, 2020 to January 3rd, 2021
You may cancel your reservation for no charge up to 10 days before arrival. If, after that period, you cancel for any reason, attempt to modify this reservation, or do not arrive on your specified check-in date, your payment will be non-refundable.
Green Season (April 21st – November 30th)
You may cancel your reservation for no charge up to 7 days before arrival. If, after that period, you cancel for any reason, attempt to modify this reservation, or do not arrive on your specified check-in date, your payment will be non-refundable.
High Season (January 4th – April 20th | December 1st – December 19th)
You may cancel your reservation for no charge up to 14 days before arrival. If, after that period, you cancel for any reason, attempt to modify this reservation, or do not arrive on your specified check-in date, your payment will be non-refundable.
Holiday Season (December 20th –January 3rd)
You may cancel your reservation for no charge up to 30 days before arrival. If, after that period, you cancel for any reason, attempt to modify this reservation, or do not arrive on your specified check-in date, your payment will be non-refundable.
Early Cancellation Fee
Any guest who changes their departure date prior to originally scheduled shall forfeit the full amount of their reservation.
Force Majeure
If for any reason beyond the Hotel’s or the individual guest’s reasonable control, including but not limited to civil disorder; disasters; acts of war; acts of God; fires; flood or other emergency conditions; any delay in necessary and essential repairs of the Hotel; the Hotel or the individual guest is unable to perform its obligations under this Agreement, such non-performance is excused and such party may terminate this agreement without further liability of any nature, upon return of “Client’s” deposit. In no event shall the Hotel or individual guest be liable for consequential damages of any nature for any reason whatsoever.
Payment Policy
Online Reservations must be paid in full upon booking. A 30% deposit is required for reservations made through email, direct with the hotel or through a travel advisor.
The remaining balance is required as follows:
- Green Season: Full payment is due 7 days prior to the arrival date.
- High Season: Full payment is due 14 days prior to the arrival date.
- Holiday Season: Full payment is required 30 days prior to the arrival date.
Cancellation Policy
Green Season (April 21st – November 30th)
You may cancel your reservation for no charge up to 7 days before arrival. If, after that period, you cancel for any reason, attempt to modify this reservation, or do not arrive on your specified check-in date, your payment will be non-refundable.
High Season (January 4th – April 20th | December 1st – December 19th)
You may cancel your reservation for no charge up to 14 days before arrival. If, after that period, you cancel for any reason, attempt to modify this reservation, or do not arrive on your specified check-in date, your payment will be non-refundable.
Holiday Season (December 20th –January 3rd)
You may cancel your reservation for no charge up to 30 days before arrival. If, after that period, you cancel for any reason, attempt to modify this reservation, or do not arrive on your specified check-in date, your payment will be non-refundable.
Early Cancellation Fee
Any guest who changes their departure date prior to originally scheduled shall forfeit the full amount of their reservation.
Force Majeure
If for any reason beyond the Hotel’s or the individual guest’s reasonable control, including but not limited to civil disorder; disasters; acts of war; acts of God; fires; flood or other emergency conditions; any delay in necessary and essential repairs of the Hotel; the Hotel or the individual guest is unable to perform its obligations under this Agreement, such non-performance is excused and such party may terminate this agreement without further liability of any nature, upon return of “Client’s” deposit. In no event shall the Hotel or individual guest be liable for consequential damages of any nature for any reason whatsoever.
PAYMENT & CANCELLATION POLICIES FOR OTHER SERVICES
Conference Room
Once the contract is signed, a 50% deposit is due to secure the space. The remaining balance will be charged upon the client’s arrival.
- Cancellation: Deposits are non-refundable. Cancellations require a written notice 24 hours prior to the event. Client can reschedule applying the deposit if the meeting is rebooked within six months of the original date.
Extra activities, spa treatments, excursions, day passes and transportations:
The full deposit is required at the moment of the reservation for securing the space.
- Cancellation: All cancellations require a written notice 24 hours in advance to avoid a penalty. Day passes can only be rescheduled once.
A minimum of 3 nights and 5 rooms are required.
The other services of the hotel remain open for external guests; Spa, restaurant, yoga classes, day passes.
Group rates do not apply during Holiday- Peak Season (Dec 18th – January 3rd).
Payment Policies:
A guarantee deposit of $100 USD per room is required to secure the space.
First Deposit of 30% of the grand total of the reservation is required 90 days prior arrival.
The second Deposit of 50% of the grand total of the reservation is required 60 days prior to arrival.
The remaining balance of the reservation is required 30 days prior to arrival.
Cancellation policies: 10% of the amount to be refunded if the policy applies, will be deducted for bank and administrative fees with no exception.
Guarantee deposits are non-refundable
89 - 60 days prior arrival: 50% Penalty of First deposit.
59 - 30 days prior arrival: 100% Penalty First and Second Payment.
From 29 days to NO SHOW: 100% Penalty Total Reservation.
Partial Rooms Cancellation 30 days prior arrival: $390 fee per room released will incur.
Payment policies for a day pass, events, conference room, and /or restaurant reservations:
50% of the total is required at the moment of the reservation for securing the space. The remaining balance will be charged upon the client’s arrival.
Cancellation: Deposits are not refundable and cancellations required written 24 hours’ notice for rescheduling the visit. The rescheduling of the visit can be requested only once.
Payment policies for additional services (activities, spa treatments, excursions, and transportation):
The full deposit is required at the moment of the reservation for securing the space.
Cancellation: All cancellations required written 24 hours’ notice otherwise it will incur a penalty.
Code of Ethics
The hotel reserves the right to refuse admission and remove from its premises any guest who does not behave within ethical manners and agreeable practices.
Force Majeure
If for any reason beyond the Hotel’s or the individual guest’s reasonable control, including but not limited to civil disorder; disasters; acts of war; acts of God; fires; flood or other emergency conditions; any delay in necessary and essential repairs of the Hotel; the Hotel or the individual guest is unable to perform its obligations under this Agreement, such non-performance is excused and such party may terminate this agreement without further liability of any nature, upon return of “Client’s” deposit. In no event shall the Hotel or individual guest be liable for consequential damages of any nature for any reason whatsoever.
Early Cancellation Fee
Any guest who changes their departure date prior to originally scheduled shall forfeit the full amount of their reservation.