Payment Policy

Online Reservations must be paid in full upon booking, in case of cancellation the payment will be refunded in a timely manner according to the cancellation policy that applies to each reservation.

Direct hotel reservations made through email or travel advisor require a 30% deposit upon booking and the remaining balance is required as follows:

Green Season: Full payment is due 7 days prior to the arrival date.  

High Season: Full payment is due 14 days prior to the arrival date.

Holiday Season: Full payment is required 30 days prior to the arrival date. 

Special promotions: All our discounted rates must be paid in full upon booking with a non-refundable but flexible rebooking policy within a year.

International Bank Transfer payments: This method of payment is only accepted for reservations which arrival day is 15 days away from the time of booking as minimum. Otherwise, it will be only received through a payment link sent by the sales and reservations department.

Cancellation Policy (Non-discounted rates only and credits)

Green Season (April 21^st – November 30^th)

You may cancel your reservation for no charge up to 7 days before arrival. If, after that period, you cancel for any reasons, attempt to modify this reservation, or do not arrive on your specified check-in date, your payment will be non-refundable.

High Season (January 4th – April 20^th | December 1^st – December 19^th)

You may cancel your reservation for no charge up to 14 days before arrival. If, after that period, you cancel for any reason, attempt to modify this reservation, or do not arrive on your specified check-in date, your payment will be non-refundable.

Holiday Season (December 20^th –January 3^rd)

You may cancel your reservation for no charge up to 30 days before arrival. If, after that period, you cancel for any reason, attempt to modify this reservation, or do not arrive on your specified check-in date, your payment will be non-refundable.

Special promotions: All our discounted rates must be paid in full upon booking with a non-refundable but flexible rebooking policy within a year.

Valid only for cases related to Covid-19

In case that you must cancel your reservation, we have a flexible rebooking policy of 1 year and a medical document is required in other to proceed with the cancellation.

Cases not related to Covid -19: Room cancellations for reasons not related to Covid-19 must be notified to the hotel within the cancellation policy window on this document, otherwise cancellation penalty applies. In case that applies, guest can reschedule only once applying the deposit within a year from the original date.

Early Cancellation Fee

Any guest who changes their departure date prior to originally scheduled shall forfeit the full amount of the reservation.

Payment & Cancellation policies for additional services

Conference Room:

Once the contract is signed, a 50% deposit is due to secure the space. The remaining balance will be charged 5 days prior the arrival.

Cancellation: Deposits are non-refundable. Cancellations require a written 24 hours’ notice prior to the event. Client can reschedule applying the deposit if the meeting is rebooked within 3 months from the original date. After this time the credit expires and cannot be used.

Extra activities, excursions, day passes and transportations:

The full deposit (non-refundable) is required at the moment of the reservation for securing the space.

Cancellation: All cancellations require a 24 hours’ written notice to avoid penalty. Client can reschedule applying the deposit within 3 months from the original date of visit. After this time the credit expires and cannot be used.

Vida Mia Spa Policies:

The full deposit (non-refundable) is required at the moment of the reservation for securing the space.

Please arrive at least 15 minutes prior your scheduled appointment so you can decompress and get prepared for the treatment.

Cancellation: Treatments are reserved especially for you, we kindly request that some cancellations or changes of your treatments be made at least 24 hours prior to the appointment. Treatments cancelled after 24 hours prior to the booking will incur a 100% penalty. Client can reschedule applying the deposit within 3 months from the original date of visit. After this time the credit expires and cannot be used.

If you arrive more than 15 minutes late, the booking will be automatically cancelled and might be re-scheduled only if the spa agenda permits, otherwise it would apply a 100% penalty. In case of late arrivals, the lost time of treatment will not be made up and therefore will be deducted from the total length of the treatment you booked.

Force Majeure

If for any reason beyond the Hotel’s or the individual guest’s reasonable control, including but not limited to civil disorder; disasters; acts of war; acts of God; fires; flood or other emergency conditions; any delay in necessary and essential repairs of the Hotel; the Hotel or the individual guest is unable to perform its obligations under the Agreement, such non-performance is excused and such party may terminate this agreement without further liability of any nature, upon return of “Client’s” deposit. 

In no event shall the Hotel or individual guest be liable for consequential damages of any nature for any reason whatsoever

• Children:  We are an adult only facility.  Children under 16 are not allowed, except for our buyout package, which will require a waiver from the guest.  Some considerations can be made on request.

• Smoking:  We are a non-smoking facility, evidence of smoking in the guest rooms or common areas will result in a $1,000 cleaning fee.

• Pets:  Animals of assistance or guide dogs are permissible, but all other pets are not allowed on property.

• Check in: Upon your check in, an amount of $100 per night per person will be held on your credit card.  

•  Code of Ethics:  The hotel reserves the right to refuse admission and remove from its premises any guest who does not behave within ethical manners and agreeable practices.

• Lockers: In our Spa Vida Mia we offer lockers available during our client’s appointment only. Once finalized the treatment, please return the key to the reception.

• Spa facilities: The Spa facilities are open from 9:00am-8:00pm (Restaurant Gratitude opens at 11:00am). Our spa facilities are a quiet zone, so we appreciate you to use a low tone of voice in all the spa building to not disturb our other guests’ tranquility. If this requirement is not respected, the hotel keeps the right to ask you for moving to other hotel facilities and dislodge the spa building.

• Dining: Please coordinate your dinner time directly with the front desk or kitchen team at least 5 hours ahead.

Please be advised that all the information on this document is subject to change without notice so please verify with hotel directly.

Group Terms & Conditions 2023

A minimum of 5 nights and 10 guest + the leader's room is required to access group rates. 

With group retreats, the other hotel services remain open to external guests during the hotel's regular schedule: Spa, restaurant, yoga studio, and day passes, etc. 

Buyout rates are different from the group rates (to learn more about the buyout rates, please contact sales@theretreatcostarica.com).

Group rates do not apply during Holiday- Peak Season (Dec 20th, 2023 – January 4th, 2024). 

Payment Policy

To secure the space, a guaranteed deposit of $200 USD per room is required (non-refundable).
The remaining balance is required as follows: 

• 90 days prior the arrival: 30% of the grand total of the reservation.  
• 60 days prior the arrival: 50% of the grand total of the reservation.  
• 30 days prior the arrival: Remaining balance is on due. 

 Group Cancellation Policy

In case the group reservation is canceled a 10% fee will be deducted for bank and administrative fees with no exception. 

• 89 – 61 days prior arrival date 40% penalty of the first payment. 
• 59 – 31 days prior arrival date 100% penalty of the first and second payment. 
• Cancellation of rooms 60 days prior to the arrival date will incur a charge of $390 per room. 
• From 30 days prior to the arrival to NO SHOW: 100% penalty for total reservation.

Cancellation Policy for Extra Services: All cancellations require 48 hours written notice to avoid penalty.

Early Cancellation Fee: Any guest who changes their departure date prior to originally scheduled shall forfeit the full amount of the reservation.

No Show Policy: Subject to forfeit full payment. 

Code of Ethics: The hotel reserves the right to refuse admission and remove from its premises any guest who does not behave within ethical manners and agreeable practices. 

Children Policy: minimum age required is 16 years old.