Payment & Cancellation Policies 
Stays 2024 - 2025

 

The Retreat Costa Rica family is grateful for your future visit to our little slice of heaven. We suggest you read carefully all the information on this document.

 

GENERAL TERMS AND CONDITIONS

The Retreat reserves the right to correct an error at any price or services before your stay as well as any update on the hotel website www.theretreatcostarica.com.
The Retreat reserves the right to assign the rooms according to the occupancy and operation. We do not guarantee a specific room upon booking as this is subject to the hotel operation. Special requests are taken into consideration, but they are guaranteed until the check in.
International Bank Transfer payments are only accepted for reservations which arrival day is 15 days away from the time of booking as minimum. Otherwise, payment will be only received through a payment link sent by the sales and reservations department.

 

PAYMENT & CANCELATION POLICIES

Discounted Rates

• Online as well as Direct Reservations: must be paid in full upon booking, with a nonrefundable but flexible rebooking policy within six months.
• Rates are non-refundable so in case of cancellation, guest will get a credit to reschedule the visit within 6 months, if the below time frames are not followed, the hotel reserves the right to cancel and apply full penalty to the current booking. A written notice is required at least:
  • 7 days prior to the arrival (May 1st – November 30th)
  • 15 days prior to the arrival (January 6th – April 30th | December 1st – December 19th)
  • 30 days prior to the arrival (December 20th –January 5th).

The credit can only be rescheduled once, and it will remain with the same nonrefundable policy even though the new reservation is at non-discounted rate. If the user attempts to modify or cancel a reservation with a past credit applied, will apply full penalty. For rescheduled visits, the rate varies based on the new dates, rates available at the time of rebooking,
etc.

Non Discounted Rates

• Online Reservations: must be paid in full upon booking, with no exception. If the information provided by the user is not valid or the transaction is denied, The Retreat reserves the right to contact the user to update this information and comply with the booking procedure within the next 24 hours, otherwise the reservation will be cancelled by the hotel.
• Direct Reservations: 30% of the grand total as a deposit upon booking and there maining balance is required as follows: 7 days before (May 1st – November 30th), 15 days before (January 6th – April 30th | December 1st – December 19th) and 30 days before (December 20th –January 5th, 2025).

For cancelation a written notice is required as follows:

• Stays from May 1st – November 30th: You may cancel your reservation for no charge up to 7 days before arrival.
• Stays from January 6th – April 30th | December 1st – December 19th: You may cancel your reservation for no charge up to 15 days before arrival.
• Stays from December 20th –January 5th, 2025: You may cancel your reservation for no charge up to 30 days before arrival.

If, after those periods, you cancel for any reason, attempt to modify this reservation, or do not arrive on your specified check-in date, your payment will be non-refundable and fullpenalty applies.
For re-scheduled visits the rate varies based on the new dates, rates available at the time of re-booking, etc.

Early Cancellation Fee and no show (applies to all reservations)
Any guest who changes their departure date prior to originally scheduled or does not show on the check in day shall forfeit the full amount of the reservation.

 

PAYMENT & CANCELLATION POLICIES FOR ADDITIONAL SERVICES

Conference Room: Once the contract is signed, a 50% deposit is due to secure the space and the remaining balance will be charged 5 days prior the arrival. As far as cancellation, deposits are non-refundable and a written 24 hours’ notice prior to the event is required.Client can reschedule applying the deposit if the meeting is rebooked within 3 months from the original date. After this time the credit expires and cannot be used.

Extra activities, excursions, day passes and transportations: full payment is suggested in some cases at the moment of the reservation for securing the space and all cancellations require a 24 hours’ written notice to avoid penalty.

Vida Mia Spa Policies:

• Payment: is suggested in some cases at the moment of the reservation for securing the space. Please arrive at least 15 minutes prior your scheduled appointment so you can decompress and get prepared for the treatment.
• Cancellation: Treatment times are reserved especially for you. We kindly request that any cancellations or changes to your treatment time be made at 24 hours in advance for single appointments and 48 hours in advance for three or more appointments.
• Our spa facilities are a quiet zone, so we appreciate you to use a low tone of voice in all the spa building to not disturb our other guests’ tranquility. The spa offers lockers available during the guest appointment only.

 

FORCE MAJEURE

If for any reason beyond the Hotel’s or the individual guest’s reasonable control, including but not limited to civil disorder; disasters; acts of war; acts of God; fires; flood or other emergency conditions; any delay in necessary and essential repairs of the Hotel; the Hotel or the individual guest is unable to perform its obligations under the Agreement, such nonperformance is excused and such party may terminate this agreement without further liability of any nature, upon return of “Client’s” deposit. In no event shall the Hotel or individual guest be liable for consequential damages of any nature for any reason whatsoever.
 

Policies and Regulations
Hotel The Retreat Wellness Resort & Spa

In order to ensure a harmonious and high-level experience for all our guests, we appreciate your attention and compliance with the following policies:

Check-In & Check-Out

• Check-In: From 15:00 hrs.
• Check-Out: Until 11:00 hrs on the day of departure.
  • Late check-outs are subject to availability and may incur an additional charge. Please check with reception in advance.

Minimum Age of Guests

• The hotel is exclusively for people over 16 years old.
• Minors are not allowed in any of the facilities, including rooms, spa or common areas.

Atmosphere of Well-being and Silence

• Our environment is designed for deep rest, relaxation and disconnection from daily stress.
• Please maintain a moderate tone of voice in all common areas, especially in the spa area, gardens and meditation areas.
• Avoid using speakers, external music, or speakerphones.
• Rooms do not have telephones or televisions.

No Smoking Policy

• We are a 100% smoke-free hotel.
• Smoking and the consumption of any type of drugs (including electronic cigarettes and vapes) are prohibited in rooms, balconies, terraces, spas and other common areas of the hotel.
• Failure to comply with this rule carries a $1000 USD charge for specialized cleaning and deodorization.

Payment, Cancellation and No-Show Policies

• Reservations must be guaranteed with a valid credit card.
• The Retreat Costa Rica reserves the right to correct errors in rates or services and to update the information on our website at any time.
• Room allocation is based on availability and operational needs. While we consider special requests, we do not guarantee rooms until the time of check-in.

Discounted rates applied (bookings on the website and direct)

• Payment: Full payment is required at the time of booking.
• Policy: Non-refundable, but flexible. Guests can receive a one-time credit valid for 6 months if they cancel within the applicable notice period.
• Notice of cancellation required:
  • 7 days before: May 1 – November 30 (only applies for individual bookings)
  • 15 days before: January 6 – April 30, December 1 – December 19 (applies for single bookings and bookings that have between 3 to 7 rooms)
  • 30 days before: December 20 – January 5 (applies for individual bookings and bookings that have between 3 to 7 rooms)

Important: In the event that a credit is granted, it can only be used once and remains non-refundable, regardless of fare changes. Any cancellation or change after the new booking implies the loss of credit. For rescheduled tours, the rate varies according to new dates, rates available at the time of rebooking, etc.

Non-discounted rates (bookings on the website and direct)

Payment

• Online Reservations: Full payment is required when booking. If an invalid payment is not resolved, cancellation could result within 24 hours.
• Direct bookings: 30% deposit when booking.

Balance to be paid

• 7 days before: May 1 – November 30
• 15 days before: January 6 – April 30, December 1 – December 19
• 30 days before: December 20 – January 5

Notice of cancellation required:

• Full refund available if notified within the above applicable timeframes. If cancelled after those periods, or in case of no-show or early departure, full payment is non-refundable.
• For rescheduled visits, the rate varies depending on the new dates, rates available at the time of the new booking, etc.

Early Departure and No-Show Policy

• Full payment will be forfeited in case of no-show or if check-out is earlier than the original booking.

Visitors

• The entry of visitors is restricted to preserve the privacy and security of our guests.
• If you wish to receive a visit for work, casual or accompanying for any of the meal time, you must announce it to the reception to have the respective registration of the person. The hotel reserves the right to receive visitors without prior reservations.
• Unregistered people are not allowed access to the rooms. In case of omitting this regulation, the hotel will make the corresponding charge to the additional person to the room.

Code of Conduct and Dress

Respectful behavior and harmony with the environment is expected.

• Clothing must be appropriate to the spaces: comfortable and discreet clothing in common areas, exclusive swimwear for the pool or spa area.
• Wet or pool clothing is not permitted in restaurants and lounges.

Wellness Areas: Spa, Swimming Pools, Meditation Rooms and Gym

• Access to the spa and pools is reserved exclusively for registered guests.
• Hours of use of the hotel's main pool and jacuzzi: 7:00 am / 10:00 pm
• Spa Hours: 09:00 to 7:00 pm
• Gym Availability Hours: 06:00 to 10:00 pm
• Shantosha Meditation Room Hours: 7:00 am / 10:00 pm
• Hours of use of Shantosha Pool and Jacuzzi: 8:00 am / 10:00 pm
• The use of electronic devices is limited to ensure a peaceful environment.
• Punctuality is required for all scheduled treatments and activities. In case of delay, the session may be shortened or not participated.

Rooms and Damage

All our suites are equipped with comfort technology and luxury elements. We ask for responsible use.

• Any damage or loss will be debited directly to the guest's account.

Security and Valuables

Each room has an electronic safe.

• The hotel is not responsible for loss of objects left outside the safe.
• The hotel is not responsible for loss of objects in common areas.

Emergencies and Health

• In case of emergency, call the Front Desk service number at +506-8343-5448 or contact the nearest staff.
• A 24/7 medical and first aid protocol is available.
• Out of respect for the wellness environment, we ask you to inform the reception if you are under medical treatment or need special attention.

Policies & Regulations – Restaurants

Apply for Sol Terrace | Mystique | The Goddess

Access & Public

• The restaurant is exclusively for hotel guests and adults over 16 years of age, in line with the general policy of the establishment.
• Pets are not allowed (except guide dogs or certified medical assistance dogs).
• Visitors must register at the main reception and a reservation must be made in advance.
• Walk-in visits must be registered at the reception and must wait to be located by the restaurant staff.
• The restaurant reserves the right to provide the service according to the occupancy of the day.

Consumption of Alcoholic Beverages

• Alcohol consumption is allowed only for people of legal age (18+).
• The entry or consumption of alcoholic beverages not purchased in the restaurant is not allowed.
• Staff may refuse alcohol service to anyone who shows signs of intoxication.
• The restaurant reserves the right to charge a corkage fee of $30 + tax per person, for each consumption of a beverage not sold by the establishment. Only applies to Sol Terrace and La Diosa restaurants.
• No use of coolers allowed.

Sustainability and Zero Waste

• Our restaurants operate under sustainability principles:
  • Meals prepared at the moment to avoid waste.
  • Reusable tableware, without single-use plastics.
  • We work with biodegradable materials, minimize waste and recycle all organic waste for composting.
  • Ingredients fully used (peels, roots, ferments, etc.).
• No takeout service is offered, please do not request takeaway packaging, as the menu is designed to be enjoyed fresh and on the spot.

Use of Electronic Devices

• It is requested to keep the phone in silent mode inside the restaurant.
• Video calls, speakers, and virtual meetings are not allowed in the main hall.
• For a mindful experience, we promote distraction-free eating.

Room Payments and Charges

• Payments by credit card, debit card or direct charge to the room are accepted.
• Gratuities are not included, but may be added voluntarily at the time of signing the bill.
• Drinks are not included in any of our restaurants and consumption of both drinks and food at La Diosa and Mystique has an extra charge.

Photography and Respect for Privacy

• It allows you to capture personal moments discreetly.
• Out of respect for other diners and the kitchen team, it is not allowed to record staff or other customers without authorization.
• Avoid flash photography or taking long videos during dinner.
• The use of drones within the hotel facilities is not allowed, unless expressly authorized in writing by the Management.

Technology and Environment

• To preserve the ritual atmosphere and connection with food, please do:
  • Silence mobile phones.
  • Do not make video calls or use speakers.

Policies & Regulations – Sol Terrace Restaurant

Meals included in your rate are served at Sol Terrace Restaurant.

Service Hours

• Breakfast: 08:00 – 10:30 hrs
• Lunch: 13:00 – 14:30 hrs
• Dinner: 18:30 – 22:00 hrs
  • Last cooking order: 45 minutes before closing•
• Sol Terrace Bar: 11:00 – 22:00 hrs

Reservations

• Reservations are recommended, especially at dinner time.
• Reservations for external customers require prior payment.
• Tables will be reserved for a maximum of 15 minutes after the agreed time. After that time, availability is not guaranteed.
• For bookings of more than 6 people, advance confirmation is required and a minimum 3-hour cancellation policy may apply prior to booking.

Dress Code

• Elegant resort attire or formal casual required.
• Swimsuits, wet clothes, pajamas, pool flip-flops or tank tops are not allowed in the dinner service.
• The staff reserves the right of admission in case of not complying with the etiquette of the place.

Food Restrictions and Allergies

• The gastronomic concept is free of gluten, dairy and refined sugar. We have vegetarian and vegan options.
• Please inform in advance of any allergies or food restrictions.
• Although precautionary measures are taken, we cannot guarantee a 100% allergen-free environment.
• The consumption of food not purchased at the hotel is prohibited.

Menu and Availability

Our concept may vary depending on the season and availability of fresh and organic ingredients.

• Some preparations require longer preparation time; We appreciate your understanding.
• Our gastronomic concept is fresh from the "farm to the table, a la minute and based on the chef's daily specials.

Policies & Regulations – Mystique Restaurant

Mystique is our specialty restaurant, dedicated to rescuing ancestral culinary traditions and honoring the territory through local, fresh and responsibly sourced ingredients.
As part of our philosophy of respect for the environment, culture, and mindful dining experience, we appreciate you taking the following policies into account during your visit:

Service Hours

• Dinner: 18:00 – 22:00 hrs
  • Last order: 20:30 hrs
• Opening hours: Sunday to Wednesday 24 hrs prior reservation / Thursday to Saturday 2 hrs prior reservation.

Mystique is open for dinner only with a curated menu on a daily and seasonal basis.

Reservations and Cancellations

• The gastronomic experience requires prior reservation 24 hours in advance, as we work with limited space to preserve the quality and intimate character of the service.
• Cancellations must be made at least 12 hours in advance to avoid advance food preparation fees.
• For tables of more than 6 people, confirmation is required 48 hours in advance.

Dress Code

• Elegant casual or resort formal attire is requested.
• Beachwear, pajamas, swimsuits, or sandals are not allowed.

Gastronomic Philosophy

• Our cuisine is made with local, organic and seasonal products, from certified suppliers within a maximum radius of 100 km.
• Mystique invites you to enjoy an upscale Costa Rican dining experience, led by Chef Pablo Bonilla, where bold flavor merges with refined craftsmanship. Each night you delight in a seasonal tasting menu inspired by Costa Rica's cultural richness and the luxury culinary traditions that define us. With panoramic views from the rooftop, candlelit tables and curated music, the atmosphere is intimate and immersive, designed to stop time and awaken the senses. Guided by Chef Pablo's vision, each dish tells a story through unexpected combinations, complex textures, and vibrant local ingredients. With limited capacity and access by reservation only, Mystique offers a unique and unforgettable journey into the soul of Costa Rican cuisine.

Allergies and Intolerances

• Out of respect for the concept, no substitutions are made or adaptations to the menu are guaranteed.
• If you have any allergies or food restrictions, notify them as the change of dishes or the presence of allergens is not guaranteed.
• Although rigorous measures are taken, we do not guarantee total absence of allergens such as nuts, gluten or lactose, due to the type of artisanal cuisine.

Pairing and Drinks

• We have a curated selection of natural, biodynamic wines and local fermented beverages.
• The menu may include optional pairing with each dish.
• External drinks are not allowed.
• The restaurant reserves the right to charge a corkage fee of $30 + tax per person, for each consumption of a beverage not sold by the establishment.

Policies & Regulations – La Diosa

Lounge space dedicated to sharing, enjoying and reconnecting with the flavors of the land. Through tapas inspired by ancestral recipes and made with local ingredients from kilometer zero, we seek to offer an informal but meaningful experience, ideal for socializing in a conscious and relaxed environment.

To preserve the quality of the experience and respect for our philosophy, we ask you to consider the following policies:

Service Hours

• Breakfast: 8:00 am to 11:00 am
• Tapas menu: 11 am to 6:00 pm
• Bar: 11 am to 10:00 pm
  • Soft ambient music or live acoustic music (check schedule).
  • No reservation required, but recommended for groups.

Gastronomic Philosophy

• The tapas are made with seasonal ingredients, from local producers (maximum 100 km), and applying traditional techniques such as fermented, cured, smoked and cooking in wood or clay.
• La Diosa is our open-air lounge that combines laid-back sophistication with vibrant Costa Rican spirit. Helmed by chef Pablo Bonilla, the menu celebrates coastal creativity with original takes on local dishes such as Costa
• Rican ceviche, pork rind empanadas, and Pablo's famous chicken waffles, reinterpreted with pejibaye. Guests can enjoy a relaxed lunch, savor something exquisite at sunset, or gather with friends to enjoy casual, succulent snacks throughout the day. With refreshing lounge music, candlelight at sunset, and a relaxed, yet magnetic energy, La Diosa is the place where indulgence meets wellness at its most joyful.
• In coherence with the identity of the restaurant, no substitutions are made due to personal preferences, and no adaptations to the menu are guaranteed.

Reservations & Groups

• Reservations are not mandatory, but recommended for groups of 4 people or more.
• Groups larger than 6 people must confirm at least 6 hours in advance to ensure adequate space and fluidity in the service.
• Minimum consumption can be requested at lounge tables.

Dress Code

• Relaxed casual style with good taste.
• Allowed: swimwear, resort wear, linen, fine sandals.
• Not allowed: Topless or nudism.

Drinks & Bar

• Signature cocktails with local ingredients, ancestral infusions and natural fermented products.
• Liqueurs, wines and international beers, of regional and organic production.

Music and Conviviality

The ambient music is carefully selected to promote a state of relaxation and connection.

• Acoustic events or soft DJ sets can be scheduled on special dates.
• It is requested to maintain a moderate volume in conversations to respect the general atmosphere.

Policies & Regulations – Spa Vida Mia

The Vida Mia Spa, a space dedicated to healing, deep relaxation and inner reconnection. Our approach integrates Ayurvedic practices, holistic therapies, locally sourced natural products, aesthetics, and relaxation. To ensure a harmonious, respectful and fulfilling experience, we ask that you take into account the following policies:

Hours of Operation:

• Spa: 09:00 – 20:00 hrs
  • Last treatment: 18:50 hrs

Reservations and Punctuality

• Prior reservation is required for all treatments, rituals or private sessions.
• If you arrive late, your treatment may be shortened so as not to affect other guests.
• We recommend arriving at least 15 minutes before your appointment to start calmly, arrivals more than 15 minutes late may be considered as a no show.

Cancellation Policy

• Cancellations must be made at least 12 hours in advance.
• Cancellations of three reservations must be made at least 48 hours in advance.
• Late cancellations or no-shows will be charged in full or debited to the room.

Minimum Age and Access

• The Vida Mia Spa is exclusively for people over 16 years of age.
• Minors are not allowed to enter, even accompanied by adults.
• Only hotel guests, members and pre-booked guests have access to the spa facilities.
• Only hotel guests are allowed unlimited stay in the facilities of the Vida Mia Spa.
• Day pass clients are allowed to be one hour before and one hour after treatment, otherwise a facility fee of $100.00 will be charged
• The management of the Vida Mia Spa reserves the right to evict the client who does not comply with the code of conduct.

Atmosphere of Silence and Respect

• The spa is a space of silence and contemplation.
• Please speak quietly and keep your cell phone on silent or off mode.
• The use of cameras, video calls or electronic devices is not allowed in common areas.

Preparation and Behavior

• It is recommended not to consume heavy foods, alcohol, or caffeine before treatment.
• Showering before a massage or therapy enhances the experience.
• Inappropriate or disrespectful behavior towards staff will be immediate cause for cancellation of the service without refund.

Health and Contraindications

• For your safety, please let us know if you have any medical conditions, are pregnant, or are under medical treatment.
• Some therapies are not indicated for people with circulatory problems, hypertension, fever, skin infections or open wounds.
• Massages are not performed on pregnant women during the first trimester.

Facilities and Responsible Use

• The use of sauna, steam and jacuzzi must be done with suitable bathing suit.
• The maximum recommended time must be respected in each installation.
• It is not allowed to enter with alcoholic beverages, glass, food or unauthorized products.

Products & Sustainability

• All the products used are of natural, organic origin and in many cases, from local producers.
• We encourage showering before entering wet areas to protect the purity of the water.
• At the end of your treatment, you can take the products recommended by your therapist with you.

Prohibitions

• Smoking, vaping, or consuming substances inside the spa is prohibited.
• People in a state of drunkenness or under the influence of substances are not allowed to enter.

General Member Policies – Santosha Wellness Club

The purpose of these policies is to establish the conditions of use, rights, duties, benefits and restrictions applicable to active members of the Santosha Wellness Club, in compliance with the provisions of the membership contract and in respect of the Hotel's Internal Regulations.

These provisions seek to promote an environment of well-being, harmony, respect and coexistence, in coherence with the values and philosophy of the hotel.

Access and Use of the Facilities

• Facilities Included
  • Santosha Wellness Club
  • State-of-the-art gym.
  • Yoga Lounges & Wellness Areas
  • Common areas of the hotel, except for exclusions indicated
  • Note: Access is available to the Vida Mia Spa only one hour before and one hour after each scheduled appointment.

Conditions of Access

• Exclusive access for people over 16 years of age.
• It is mandatory to present an identity document or membership card.
• The use of lockers is allowed in the Santosha area, subject to availability.
• All visits require compliance with the Internal Regulations.

Obligations of the Member

• Comply with the Internal Regulations, the code of ethics and the policies of the hotel.
• Make payments according to the established deadlines.
• Notify you of any changes to your contact information or payment method.
• Use the membership in a personal and non-transferable way.
• Maintain exemplary conduct, avoiding offensive or inappropriate actions.
• Take responsibility for the behavior and damages caused by their guests.
• Make exclusive use of the facilities for welfare purposes, avoiding improper use.
• Respect the privacy and tranquility of other members, guests and staff.

Restrictions and Prohibitions

• Bringing in outside food or beverages.
• Bring pets (except assistance animals with prior notification).
• Bringing in speakers, coolers, inflatables or disruptive objects.
• Smoking or vaping in any area of the hotel, in accordance with Law No. 9028.
• Using drones without express written authorization.
• Excessive offensive behaviors, altercations, or displays of affection.
• Use the membership for commercial, advertising, or resale purposes.

Reservations & Special Events

• All classes, services, tours, and guests require prior reservation at least 24 hours in advance, subject to availability.
• Special events at restaurants or spa will require advance reservation and, in some cases, additional payment.
• The hotel reserves the right to refuse admission to events, including for members.

Protection of the Hotel's Image and Ethics

Members are committed to acting with integrity, respect and professionalism, protecting at all times the image, reputation and wellness environment promoted by The Retreat Costa Rica. Any action that harms the experience of other members or guests is prohibited.

Thank you for your understanding and cooperation. We are committed to providing you with an experience of excellence, care and deep renewal.

Group Retreat Policies 2024

 

The Retreat welcomes groups and full retreat buyouts for a completely customizable experience combining our wellness philosophy with your need to socialize or conduct business. THE RETREAT´s gorgeous facilities host a wide variety of interests, from emotional workshops, yoga, Pilates, health, detox, and fitness in general, to adventure, cooking, educational, arts, and spiritual practices.

 

Terms, Conditions and Benefits for Groups

• A minimum of 4 nights and 10 guests + the leader is required to access group rates.
• If booking more than 4 nights a 5% discount will be applied to the accommodation rate.
• Group rates are confidential and lower than our public rates allowing the leader to increase profits.
• We promote your retreat as a complimentary service on our website and social networks.
• Group rates are occupancy based (single, double, or triple) and we do not charge extra for our premium rooms or Luxury Lofts. The Luxury Lofts are available only when booking more than 12 rooms.
• With group rates, the other hotel services remain open to external guests during the hotel's regular schedule: Spa, restaurant, yoga studio, and day passes, etc.
• If booking from 16-18 rooms, the group has free access to the yoga studio at the time of preference. Less than 16 rooms, the yoga studio will be available for the leader from 9:30am- 3:30pm and from 5:30pm-8:00pm (each case can be reviewed individually).
• Our meals serving time is scheduled by the hotel and cannot be readjusted (See schedule per meal on page 4 of this document)
• Group rates are not valid for the holiday season (Dec 16th – January 8th)

 

Group Incentives

• A special 40% discount over the meals included rack rate for site inspection before the group’s visit (prices vary according to the season, please contact the hotel for a personalized quote).
• With a minimum of 15 paying guests, the main leader (1) receives the stay on a complimentary basis with 3 meals included and the co- leader (2) receives a 45% discount on the meals included rate.
• From 10-14 guests the main leader (1) receives a 50% discount over the meals included room rate and the co-leader pays rack rate.

 

Additional Discounts:
✓ Spa Treatments, onsite activities such as (Cooking classes, Guided Hike, Tea Tasting, Yoga Class, etc) and tours & excursions: 10% if booked prior the arrival date / 5% for group participants in house.

Room distribution for groups:

• 11 rooms in single or double occupancy with 1 king-sized bed
• 4 double rooms with 2 twin sized beds or 1 king sized bed.
• 3 double rooms with 2 queen beds and a sofa bed each, option to make this room triple.

Additional services that can be booked with and additional value:

• Spa treatments
• Tours & Excursions
• Transportation (the rate varies according to the number of people sharing a car).
• Yoga classes.
• Guided nature hike.
• Tea Tasting
• Wellness cooking classes
• Conference room (maximum capacity of 15 people).

 

Group Rates Per night plus 13% tax

 

Payment Policy (2024)

To secure the space, a guaranteed deposit of $200 USD per room is required (non-refundable).

The remaining balance is required as follows:

• 90 days prior the arrival: 30% of the grand total of the reservation.
• 60 days prior the arrival: 50% of the grand total of the reservation.
• 30 days prior the arrival: Remaining balance is on due.

Group Cancellation Policy (2024)

In case the group reservation is cancelled a 10% fee will be deducted for bank and administrative fees with no exception.

• 89 – 61 days prior arrival date 40% penalty of the first payment.
• 59 – 31 days prior arrival date 100% penalty of the first and second payment.
• Cancellation of rooms 60 days prior the arrival date will incur a charge of $390 per room.
• From 30 days prior the arrival to NO SHOW: 100% penalty for total reservation.

Cancellation Policy for Extra Services: All cancellations require 48 hours written notice to avoid penalty.

Early Cancellation Fee: Any guest who changes their departure date prior to originally scheduled shall forfeit the full amount of the reservation.

No Show Policy: Subject to forfeit full payment.

 

Force Majeure: If for any reason beyond its control, including, but not limited to, strike, labor dispute, accident, act of war, act of God, fire, flood, earthquake, severe weather conditions or other emergency condition, the Hotel is unable to perform its obligations under this Agreement, such non-performance is excused and the Hotel may terminate the Agreement without further liability of any nature, upon return of the Patron’s deposit(s). In no event shall the Hotel be liable for indirect or consequential damages of any nature for any reason whatsoever.

 

Vida Mía Spa Policies 2024 - 2025

 

The full deposit (non-refundable) is required at the moment of the reservation for securing the space.
Please arrive at least 15 minutes prior your scheduled appointment so you can decompress and get prepared for the treatment.

Cancellation: Treatments are reserved especially for you, we kindly request that some cancellations or changes of your treatments be made at least 24 hours prior to the appointment. Treatments cancelled after 24 hours prior to the booking will incur a 100% penalty. Client can reschedule applying the deposit within 3 months from the original date of visit. After this time the credit expires and cannot be used.

If you arrive more than 15 minutes late, the booking will be automatically cancelled and might be re-scheduled only if the spa agenda permits, otherwise it would apply a 100% penalty. In case of late arrivals, the lost time of treatment will not be made up and therefore will be deducted from the total length of the treatment you booked.

Lockers: In our Spa Vida Mia we offer lockers available during our client’s appointment only. Once finalized the treatment, please return the key to the reception.

Spa facilities: The Spa facilities are open from 9:00am-8:00pm (Restaurant Gratitude opens at 11:00am). Our spa facilities are a quiet zone, so we appreciate you to use a low tone of voice in all the spa building to not disturb our other guests’ tranquility. If this requirement is not respected, the hotel keeps the right to ask you for moving to other hotel facilities and dislodge the spa building.